What is Knowledge Management?

"Knowledge" is information put into context and use (for example, skills, experience, know-how, processes, documents, etc.).

"Managing knowledge" means deliberately identifying the knowledge most critical to your business, and then establishing the most effective mechanism for creating, accessing, re-using, and retaining this knowledge to ensure strategic advantage.

Examples of knowledge management (KM) solutions include:

  • A focused network of people who leverage their collective knowledge to improve their capability in an important business area. This is called a "community of practice".
  • Software for informal and formal collaboration to spur more innovation in product development.
  • An initiative to capture best practices from employees who are retiring, for the purpose of replicating these practices in strategic areas

Why is Knowledge Management Important?

Effective knowledge management can improve business performance in the following ways:

  • Improve employee capability and performance; enhance learning
  • Accelerate responsiveness to new business opportunities.
  • Provide increased value to clients.
  • Spark innovation in product creation.
  • Increase operational effectiveness, thereby streamlining business processes.
  • Improve decision-making.

Process Definition Services

This service documents or improves your business process and highlights pivotal activities and key decision points. In a facilitated meeting using our proprietary methodology Enterprise Process Modeling™, your team collaboratively:

  • Develops or improves a business process model.
  • Optimizes the model to achieve a desired business objective or to address a major problem.

View more information on Process Definition Services.

Knowledge Leverage Services

This service:

  • Identifies the most business critical knowledge that drive your business process such as expertise, skills and best practice documents, and
  • Determines how your organization can derive the most business value from this knowledge.

In a facilitated meeting, using our proprietary methodology Procedural Knowledge Mapping™, your team collaboratively:

  • Creates a knowledge map in the context of a business or work process, or within a knowledge domain.
  • Analyzes the map to identify the most strategic knowledge and the gaps.
  • Optimizes the knowledge from the map and analysis to formulate a strategy that will accelerate knowledge creation and leverage for the purpose of addressing a business challenge.

View more information on Knowledge Leverage Services.

To learn more about how our team can partner with yours, contact us at or by phone at 650.857.1780.
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